SHIPPING INFORMATION

STANDARD SHIPPING: PLEASE ALLOW UP TO 4-6 BUSINESS DAYS TO RECEIVE YOUR ORDER AFTER YOUR PAYMENT IS CLEARED. ASTARRIAN LUXURY COLLECTION WILL TAKE 2 BUSINESS DAYS (NOT INCLUDING WEEKENDS) TO PROCESS YOUR ORDER. AFTER 48 BUSINESS HOURS OF PROCESSING IT WILL TAKE 2-4 BUSINESS DAYS TO RECEIVE YOUR PACKAGE, YOU WILL RECEIVE YOUR TRACKING NUMBER ON OR BEFORE THE 3RD  BUSINESS DAY, ALL ORDERS PLACED AFTER 5:00 PM EST ARE CONSIDERED PLACED THE NEXT BUSINESS DAY. 

ALL HAIR ORDERS (WIGS, BUNDLES, FRONTALS, CLOSURES) ARE CURRENTLY PRE-ORDERS. PLEASE ALLOW UP TO 7-10 BUSINESS DAYS TO RECEIVE A TRACKING NUMBER. 

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IN MOST CASES WE WILL SHIP YOUR ITEMS BEFORE THAT. IT IS ADVISABLE NOT TO WAIT UNTIL THE LAST MINUTE TO PLACE YOUR ORDER. IF YOU HAVE A DEADLINE YOU NEED YOUR PRODUCT FOR, IT IS ALWAYS WISE TO ORDER FAR ENOUGH IN ADVANCE TO ALLOW FOR UNANTICIPATED DELAYS THAT MAY BE OUT OF OUR CONTROL. 

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RETURN AND EXCHANGE POLICY 

WE FIND THAT WE HAVE VERY LOW RATES AND WE ARE PROUD OF THE HIGH-QUALITY HAIR EXTENSIONS THAT WE OFFER. WE THOROUGHLY INSPECT ALL HAIR BEFORE SHIPMENT IN ORDER TO ENSURE CONSISTENCY AND QUALITY. DUE TO HEALTH REGULATIONS, HYGIENE CONCERNS, AND THE NATURE OF THE PRODUCT WE CURRENTLY ARE NOT ACCEPTING RETURNS. ONLY REGULAR-PRICED ITEMS MAY BE EXCHANGED UNFORTUNATELY SALE ITEMS CANNOT BE EXCHANGED OR REFUNDED. ADDITIONAL NON-RETURNABLE ITEMS ARE GIFT CARDS. THERE ARE A FEW EXCEPTIONS TO THIS POLICY PLEASE READ BELOW TO SEE IF YOU MEET THE CRITERIA. 

BEFORE USING YOUR NEW HAIR EXTENSIONS, PLEASE INSPECT THE PRODUCT THOROUGHLY TO ENSURE  YOU HAVE RECEIVED THE CORRECT LENGTH, COLOR, AND TEXTURE DESIRED. WE ENCOURAGE YOU TO THOROUGHLY INSPECT AND EXAMINE THE HAIR CUTTING THE ZIP TIES OR OPENING THE BUNDLES.

 

PAYMENTS AND ORDERING 

OUR PREFERRED METHOD OF PAYMENT IS STRIPE, PAYPAL, AND KLARNA FOR PARTIAL PAYMENT ORDERS. ALL OF THE METHOD OF PAYMENTS ARE THE BEST, SAFEST, AND MOST SECURE WAYS TO MAKE AN ONLINE PAYMENT. WE ACCEPT THE FOLLOWING PAYMENT TYPES FOR YOUR PROTECTION AND OURS: PAYPAL, VISA, MASTERCARD, AND AMERICAN EXPRESS. WE DO NOT HAVE ACCESS TO SHARE YOUR CREDIT CARD INFORMATION WITH ANYONE. YOUR INFORMATION IS SECURED VIA STRIPE AND PAYPAL. 

ONCE YOU REACH THE CHECKOUT PAGE, SELECT THE OPTION OF YOUR CHOICE, AND CLICK THE "CONFIRM ORDER BUTTON," YOU WILL BE REDIRECTED TO PAYPAL WHERE YOU WILL BE ABLE TO COMPLETE THE CHECKOUT PROCESS. FOLLOW ONE OF THE OPTIONS TO PAY WITH YOUR CREDIT CARD, OR USE STRIPE PAYMENT. 

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